Return and Refund Policy

Effective Date: 12 March 2025
Website: www.myscarfworld.com
Company Name: MYSCARFWORLD LIMITED
Company Number: 16490745
Address: 69 Holbrook Road, Cambridge, England, CB1 7SX
Email: scarfworld@proton.me

1. Returns

We want you to love your purchase. If you’re not completely satisfied, you may return your item within 30 days of receiving your order.

Eligibility:

• Items must be unused, unworn, and in their original condition and packaging.
• Proof of purchase (order number or receipt) is required.
• Returns must be initiated within 30 days of the delivery date.

To start a return, please email us at scarfworld@proton.me.

2. Free Returns (UK Customers)

We offer free returns for UK orders. A prepaid return label will be provided upon request.

International returns (outside the UK) must be arranged and paid for by the customer.

3. Non-Returnable Items

We do not accept returns on:

• Gift cards
• Final sale items
• Custom or personalised products

4. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note:

• Refunds may take additional time to appear on your statement depending on your payment provider.
• Shipping charges (if any) are non-refundable unless the item was faulty or incorrect.

5. Damaged or Faulty Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos. We will offer a replacement, store credit, or full refund, depending on your preference.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. How to Contact Us

For any return or refund inquiries, please reach out to:

📍 Address: 69 Holbrook Road, Cambridge, England, CB1 7SX
📧 Email: scarfworld@proton.me
🌐 Website: www.myscarfworld.com